![]() They told us it was too early to receive a notification (we were there 12 hours in advance). This mimics our experience flying from Dalaman to Istanbul when our flight was canceled and we received no notification. We had to go through the hassle of getting switched back to our earlier flight which took an additional hour of dealing with people. Have no idea why they would move us in the first place and not tell us. We had continued to receive emails for our original flight which still existed. Everyone had no compassion and held a grudge."Ĭons: "The airline apparently switched us to an earlier flight however we had received NOT A SINGLE email telling us that our flight had been moved. Everyone in the customer service team including other supervisors took Mustafa's side and would not help me and lied. Got an emergency aisle seat the next morning when Mustafa wasn't there. Mustafa 6 hours later was still holding a grudge and told another customer service member in Turkish in front of me to lie to me and say there was no emergency aisle seat available for the flight the next day. Got stuck at the airport for 24 hours and missed work and a family event. ![]() The machine didn't work and the credit card was refused. Even though an American citizen was told needed a visa after waiting 1 hour in line and had to pay to exit the airport. Told me to go to customer service outside the airport and would not call them after I told him I was ready to pay for a connecting flight and could not wait 24 hours and needed to go to work. Mustafa lied and would not put me on a connecting flight and said I had to pay penalty and wait 24 hours. Turkish airline supervisor Mustafa Bogaz at Istanbul customer service held a grudge because I was upset and yelled at one of the supervisors and he told Mustafa and everyone not to help me and wanted to get back at me and said penalty in front of me to the customer service member I was speaking with. After I went to gate 214 was told to go to customer service lower level. Asked for help at the other gate but was given the run around and ignored by everyone and told to go to gate 214. Went to the gate 17 minutes early and the agents and the plane was there but was refused entry and was lied and told to go to gate 215 and missed the flight even though there were empty seats on the plane. Had doubts about using Turkish and a little less expensive ticket turned out to be the most expensive in many ways. Worst airline I have seen and I have traveled with many.
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